Refund policy

Return and Refund Policy

Effective date: September 13, 2026

Because every Odd Decade item is made to order, we do not keep finished inventory and generally cannot accept returns for buyer's remorse, an incorrect size or color selection, or a change of mind, except where required by law.

Damaged, defective, misprinted, or incorrect items
Contact us through the Contact page within 30 days of delivery. Please include your order number, describe the issue, and paste a link to clear photos of the item and packaging. Make sure we can view the photos without requesting access. If the claim is approved, we will arrange a replacement or refund at no additional cost. You normally do not need to return the item unless we specifically ask you to.

Lost packages
If tracking has not shown delivery, contact us within 30 days after the estimated delivery date so we can investigate and, when appropriate, arrange a replacement or refund.

Cancellations and address changes
Contact us as soon as possible. We can only cancel an order or change its delivery address before production or fulfillment begins, and we cannot guarantee that a requested change will be possible.

Incorrect or unclaimed addresses
Customers are responsible for entering a complete and accurate shipping address. If an order is returned because the address was incorrect, incomplete, or unclaimed, additional shipping charges may apply before it can be resent.

Refunds
Approved refunds are issued to the original payment method. Please allow up to 10 business days for us to process an approved refund; your bank or card provider may require additional time to post it.

Nothing in this policy limits any rights you have under applicable consumer-protection law.

Questions about returns or refunds? Email contact@odddecade.com.