Shipping policy

Shipping Policy

Effective date: September 13, 2026

Where we ship
We currently ship to addresses in the United States, Canada, Australia, and New Zealand.

Production time
Odd Decade products are made to order. Most orders require approximately 2–5 business days for production before shipment. Production may take longer during peak periods or when an item requires additional quality checks.

Shipping rates and delivery estimates
Available shipping methods, prices, and estimated delivery times are shown at checkout for the delivery address you provide. Delivery dates are estimates, not guarantees. Free standard shipping is applied automatically to eligible orders containing two or more items when the checkout conditions are met.

Tracking
When tracking is available, we will send it after the order ships. Tracking may take up to 48 hours to show its first update.

Separate shipments
Items in the same order may be produced at different facilities or ship in separate packages. If that happens, you may receive more than one tracking number and packages may arrive on different days.

Address accuracy
Please review your address before placing an order. Customers are responsible for complete and accurate delivery information. Contact us immediately if a correction is needed; changes cannot be guaranteed after production or fulfillment begins.

Customs Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Delays and lost packages
Carrier delays, customs processing, severe weather, and other events outside our reasonable control can affect delivery. If tracking does not show delivery, contact us through the Contact page within 30 days after the estimated delivery date so we can investigate.

Delivered packages
If tracking shows a package as delivered but you cannot find it, check the delivery location, household members, neighbors, building staff, and the carrier. Then contact us promptly so we can help determine the next step.

Questions about shipping can be submitted through the Contact page or emailed to contact@odddecade.com.